New Member
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1 Message
Terrible Installation Process- Please Change!!
Your installation process is torture. The phone number given is being called from 800-391-3000, so if you miss the call, you need to go through a very long voicemail system.
You need an installation hotline so that a client can call directly to get to the installation desk. Our installation window as 1 to 3 pm. Still no one showed up and when we finally got a hold of an operator, she was unable to assist and found out that the technician was at lunch and doesn't know when they will actually come over.
Comcast_Kam
Official Employee
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1 Message
3 days ago
@user_1ca402 We would like to look into this for you and this certainly isn't the experience we want any of our customers to have. Let's look into this together.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"
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