Visitor
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4 Messages
Still Getting Billed on Old Office Location
I cancelled service on an old office location, then got new service in my current office space and I am still getting billed and was told I would receive a credit on old location as the bills were being autopaid. Why can't anyone get this resolved?
RS
CCMichael
Gold Problem solver
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575 Messages
9 years ago
Hello rnshanksy and welcome to forums. Would you please send me a private message with a bit more detail including the old account number or phone number on that account. With this information I can investigate this issue for you.
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rnshanksy
Visitor
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4 Messages
9 years ago
Private message sent this morning.
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rnshanksy
Visitor
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4 Messages
9 years ago
Can you have someone respond to my private message?
RS
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rnshanksy
Visitor
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4 Messages
9 years ago
Wow, so I finally got a response and was credited an amount that was showing as past due. This was for an account that should have been turned off last October. So I paid over $1,000 on an account that wasn't being used and you credit me a past due amount and neglect to address the real issue and the fact that I am owed that money back. Customer service failure.
RS
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CC_Jacob
Official Employee
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869 Messages
9 years ago
Please check you private messages for an update on your case.
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