New Member
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1 Message
Still being billed after disconnect
I canceled my business internet in February. Suddenly the other day I received an email that I have a past due balance on my account totaling several hunderd dollars. I still have my signed copy of the disconnect document from Docusign.
I always thought Comcast Business support was 24/7. Apparently not! I got a message to call back during normal business hours.
Comcast_BrianA
Official Employee
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33 Messages
9 months ago
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_75c5b5
New Contributor
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1 Message
6 months ago
@dzeig
This is happening to me as well. I canceled my business account on May 28th of this year and same thing happened to me. I have a due balance of several hundred dollars even though I already paid last bill, according to comcast service representative. I tried to contact them again but no reply to them. Any updates from your side?
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