Still being billed after disconnect

I canceled my business internet in February. Suddenly the other day I received an email that I have a past due balance on my account totaling several hunderd dollars. I still have my signed copy of the disconnect document from Docusign.

I always thought Comcast Business support was 24/7. Apparently not! I got a message to call back during normal business hours.

Responses

Comcast_BrianA

Official Employee

•

28 Messages

11 days ago

dzeig Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0