Statement Credit Check bounces

I moved service to a new location a couple of months ago and in the process got some payed statements reimbursed on the old account. I reached out at the time and asked for the amount to be transferred to my new 9 digit account. I was told that that wasn't possible, but I could get the credited amount payed out via check.

I've received a check that is not made out to me, but the company I work for. The account is managed and payed by (and the check should go to) me directly though. My bank is not willing to deposit the check due to the wrong recipient. Can I get the check cancelled and a new one sent made out to me personally?

Thanks!