Small Business Owner Experiencing Weeks-Long Outage & Unprofessional Support – Unacceptable Impact on My Business

I am a small business owner, and in over 10+ years of running companies, I have never experienced service this unprofessional or disruptive.

My Comcast Business Wi-Fi has been down for WEEKS, and the level of support I’ve received has been beyond disappointing. I’ve been bounced around, given conflicting information, and left without any real timeline or solutions. Only now—after weeks of lost revenue—am I finally being scheduled for a technician visit, and it’s happening during business hours, which causes even more disruption.

This outage has affected my business significantly:

• We cannot check out clients

• We cannot book or schedule appointments

• Our operations have been interrupted daily

• Our team has struggled to serve clients due to lack of basic internet access

I am a new customer, and have a business account with Comcast.  I was under the assumption that we’d receive professional service and reliability. Instead, this has cost my business time, money, and credibility with clients.

I do not write complaints or reviews like this—ever. But the level of unprofessionalism, lack of urgency, and complete dismissal of the impact on my business is unacceptable.

I need escalation, accountability, and a real resolution, not just temporary fixes or empty reassurances. At the very least, I expect:

• Proper compensation for downtime

• Immediate priority service

• A direct contact who can take ownership of resolving this issue without further runaround

Small businesses rely on stable, professional service. This has been anything but.