Since when does Comcast Business not provide Business ISP services?

I recently became a Comcast Business customer, despite warnings from others that Comcast would not be able to meet my business needs, because I was assured by the salesman that it would be able to do so. I have repeatedly made a simple request to have "IP Scope Delegation" for reverse DNS setup to delegate the DNS for reverse DNS addresses of the IP addresses assigned to my business account (I currently have a /28).

I know that other customers are getting this services from Comcast, and I would like to know why I cannot get that same level of service. 50.77.135.14 is an IP address that has been setup for a customer in this way. If I attempt to resolve the PTR for that IP, I find that it has been delegated to the customers own DNS hosting provider:

$ dnsq ptr 14.135.77.50.in-addr.arpa dns104.comcast.net
12 14.135.77.50.in-addr.arpa:
113 bytes, 1+1+2+0 records, response, authoritative, noerror
query: 12 14.135.77.50.in-addr.arpa
answer: 14.135.77.50.in-addr.arpa 86400 CNAME 14.0/28.135.77.50.in-addr.arpa
authority: 0/28.135.77.50.in-addr.arpa 86400 NS ns1.rjhanlon.com
authority: 0/28.135.77.50.in-addr.arpa 86400 NS ns2.rjhanlon.com

I have made this one simple request, to have my IP scope delegated to my DNS hosting provider now for 6 months, and so far have been met with people unwilling to help. So I'm left to wonder, why can this customer get his IP scope delegated, but I cannot. Are there different classes of Business Accounts? What does the contract say for my Business account services?

I've found that XFinity customers (the residential arm of Comcast I presume) have been able to get this service:

https://www.dslreports.com/forum/r31894620-DNS-Classless-Reverse-DNS-Delegation-with-Comcast

I would hope that if an XFinity customer can receive this level of ISP service, that a Business Account should be able to! If not, maybe I need to cancel my Comcast Business and sign up for XFinity?

Responses

CC_RobertC

Problem solver

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144 Messages

5 years ago

Hi there, and thank you for taking the time to share your feedback. You've reached the right place, and my goal is to change your experience. Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –Rob K.

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Bradipo

Contributor

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29 Messages

5 years ago

I'm still waiting for my experience to be changed. Comcast still has not configured proper RFC2317 DNS delegation---a service that as far as I know all ISPs have offered to business customers sinced the late 1990s---there is ample evidence even Comcast does this. Comcast is an ISP, right? I am a business customer, right? Since when does Comcast not do ISP business with business account customers?

Maybe there is a problem with the request? Have I posted this request in the wrong forum? How do I get in touch with the right department to effect this change?

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Comcast_Gabriel

Official Employee

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297 Messages

5 years ago

Hey there! Thank you so much for your time and patience! We are very grateful for the opportunity to help an XFINITY family member! I am with the Comcast Corporate Digital care team and you have reached the right place to post this request! After further research, I have discovered that this is something that we no longer have the option to do for our XFINITY customers. We offer our sincerest apologies for the inconvenience that this has caused you. We truly do want to help. We are diligent in resolving all customer issues. However, this is something that we no longer have the option to do for you. If we could, we truly would. Here is another great place to provide your feedback to make sure your voice is heard! Your feedback is important to us, as it will help us in bettering our customer’s experience. https://comca.st/30Gl43w Please feel free to reach out in the future for any additional questions or concerns. We are always here for you at any time of the day for your convenience. Have a great Tuesday!

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Pioneer

Contributor

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17 Messages

5 years ago

Did they ever resolve this?

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Comcast_Gabriel

Official Employee

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297 Messages

5 years ago

Hi! Thank you so much for your time and patience. Just to clarify, are you wanting to know if Comcast Business provides internet service?

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