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kel

New Member

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1 Message

Monday, March 23rd, 2015

signed up for online account -- shows wrong info

I recently activated my online account but it says that I ordered tv services when I actually have internet not tv.  How can I get this resolved?

Question

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Updated 

11 years ago

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VBSSP-RICH

Advocate

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1.4K Messages

11 years ago

Hello kel and welcome,

 

Simply call 800-391-3000, use the billing option, provide your comcast account number, just ask the billing agent to check on your Service Order Agreement to make sure your biller accurately reflects the services that you order. The billing agant can correct this no problem.

 

Hope this helps you out.

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CC_Jacob

Official Employee

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869 Messages

11 years ago

Hello Kel,

 

Was a billing agent able to resolve this issue?

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