Shocked by early termination fees

Question

I just learned that I will be responsible for 75% of the cost of business class internet service remaining in my contract if I cancel it early due to the termination of my small business.

I was unaware of the surprisingly large fees which were not included in the signed agreement. After researching this issue online and on this support forum, I see that many small business owners have and are experiencing the same situation.

I am extremely surprised that a professional organization like Comcast would impose an outdated system of penalty fees to begin with and am shocked by the exhorbitant amount being charged. After further online research, a consumer has to dig through two levels of links in order to arrive at a description of the fees themselves. A detail this important and financially significant should be clearly called out on page 1 of the signed contract.

I am hopeful someone with Comcast Customer Service will reply and assist me with getting this penalty fee cancelled.

KRing · Accepted Answer

Update: After filing a complaint with my state's Attorney General, I received a call from Comcast's Executive Team. After sending a copy of my utility bill to verify that my new address is not serviced by Comcast, they agreed to cancel my business account without early termination fees.

Thank you to the Arizona Atty Gen's office for responding and forwarding my complaint to Comcast. Thank you, Comcast, for resolving this fairly.

KRing · Answer

Update: After speaking with William, the case manager at Comcast, I was informed the fees cannot be waived and even if I wrote to the President/CEO, my letter won't be read. It will be forwarded back to William.

Bottom Line: We closed our online business. I moved to another city and comcast service is not available at this new address. Not waiving the approximate $730 in fees is unacceptable.

Comcast......I'm dumbfounded.

KRing

Shocked by early termination fees

KRing

KRing