New Member
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1 Message
Roaming help needed
My account number is [Edited: "Personal Information"]
and I need you help because supervisor on that question didnt give enought attention. I had to urgently fly to Kyrgyzstan on november 30 and I always use Global Travel Pass, per phone clerk it was turned on in Turkey but once I got to Kyrgyzstan it turned off and then Comcast Business Mo charged me 3400$! Till January 19 as of today!
this is amount I cannot afford and will drastically hit on my finances, I really need help and asked for waive it or psrtially waive it, but they denying all and not explaining and saying that I eas receiving phone messages but I DIDNT! Only to corporate email but I dont have access there because I left company long time ago, but they allow me to stay under their program, please I need help here
Comcast_Joe
Official Employee
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19 Messages
7 days ago
We would be happy to assist @user_7adcf9
Please send us a DM with your full name and address to Comcast Business.
To send a direct message:
Click the "Direct Message" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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