Restarting Service - Avoiding Tech Fee - CR490905883

Hi,

CR490905883

I am "restarting" my service which diconnected because i forgot to pay the bill a few times (new business didn't need internet until now).  The restart process is about done.  I paid off the balance and now it looks like comcast is sending out a technician to my location.

The thing is the line was never really disconnected.  When I spoke to a Comcast tech over the phone he was able to see my equipment being online.  He just couldn't activate the mode because the account was in a "Pending" status.  I cna also see the Downstream, Upstream and online LEDs on/solid indicating a connection to comcast.

Comcast is charging me $50 for the tech to come out.  I know all he will do is make a phone call and have them activate the modem.  Why can't they do that without the tech coming out so I can save the $50.  My account has been paid in full and in good status now.  I think i just need someone to update the system to show this so the 1st tier support and activate my modem?

Is there a certain department that will do this?  I just get the run around from the main business support number and the retention department.