remove accounts not ours

We recently set up our accounts online and found that they were linked to 75 business accounts that were not ours. I have placed several requests to have our email removed from the accounts that do not belong to us. (opened several tickets and chatted online with an agent) The tickets were closed but nothing was corrected. I had an email address for someone that had helped me in the past and he removed 2 of the accounts. I chatted with an agent regarding the other 73 accounts and he told me he would remove our email address. However that was two weeks ago and nothing has been done. I really need someone to remove our email address from these accounts.

I have tried giving these accounts another primary account manager but this has not solved the issue either.

Responses

CC_Selena

Contributor

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18 Messages

2 years ago

Hi there @user_14faf2! Thank you so much for reaching out to us here via Forums. I am sorry to hear of this issue. I want to look into this right away. Can you please send us a DM so we can help?

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Comcast_Christy

Official Employee

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31 Messages

Hi @user_14faf2,are you signed in with your Xfinity ID? If not, you can do so by clicking the sign-in link in the top right corner of your screen on this page. From there you will see the Peer to Peer chat Icon and be able to follow the rest of the step that Selena provided.

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2 years ago

0

U

user_14faf2

New Member

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3 Messages

@Comcast_Christy , I am signed in with my comcast ID.

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2 years ago

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CC_TimothyS

Recognized Contributor

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22 Messages

I apologize, but could you follow these steps?

Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

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2 years ago

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