This is the last straw with this company called Comcast/Xfinity, I have been a customer for over 20 years with a constant issue that I had to live with until this year , a dedicated technician who takes his trade serious decided that he would find out why my internet is sporadically dropping with a lost of pings, well he found out that the line in my wall to the closet in the building is BAD, the way he found this problem is by testing everything from the wall plate to the coaxial itself. He decided to run a coaxial from my router to the closet, and guess what no drops. So! for many years Comcast/Xfinity has been telling me that their is no problem and have replaced many router many times, this is [Edited: "Inflammatory"]., ok once he found this issue he schedule a company ( Debbie custom Cable ) I guess that Comcast/Xfinity contracts with them who was suppose to show up on 10/18/21 between 8am and 10am, well you can guess it, they did not show and had a [Edited: "Inflammatory"] excuse like we went to the wrong address. They said they would try to get me in today and to stay near my phone that they would call me, well, you can guess it they never called. My internet went down again tonight at 10:02pm unto 10:14pm with no one to talk to accept a machine that can do nothing but restart your router, well customer support is not what it use to be, I have decide to change my Business Internet to RCN this NOV, who decided to fix the coaxial, give my 50% more bandwidth for 50% cheaper than what I am paying now and two months free, along with 24hr support if I have any issues. I don't know about you, but I know when I am getting [Edited: "Language"]. I remember when Comcast cared about it's customers, times has changed and so will my internet.
2 years ago
Hello @user_3a9a0e! Thanks so much for taking a moment out of your night to leave a post on our Business Community Forum! I'm so sorry to hear about your experience and your services not working as they should, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the business name, and the service address associated with your account, I'd be more than happy to look into this for you and make this situation right!
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
2 years ago
We have had the same problem for several years. I wonder if this is the issue. We are extremely disappointed with our decision to switch providers. It's been nothing but trouble since. Ugh!