New Member
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2 Messages
Promised $400 gift card per line in writing , received $200 per line, agent not responding.
As was reported similarly by another couple users.... In Feb 2025 I switched 4 lines from other carrier to Xfinity Mobile, and was promised in writing by comcast business account representative rebate of $400 per line, and no contract with month to month service plus a discount on my business internet.
Its Jan 2026. and I just now received 4 Visa Gift cards for $200 each which is $800 in total short.
I had a business agent, who offered me this deal, I have his name in email correspondences regarding this if necessary. After selling me on this deal, he promised to call me back and follow up about the missing gift cards, then he stopped calling, stopped emailing, his last response was that he will look into the issue, then he just stopped answering calls or following up.
I am not sure if Comcast/ Xfinity will fix the error or if I need to contact a lawyer, BBB and FCC and other to help.
Comcast_Jen
Official Employee
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83 Messages
1 month ago
Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_0752d4
New Contributor
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5 Messages
1 month ago
I have a similar complaint! Sales rep promised me a credit in Visa gift cards to offset the Verizon equipment payoff costs. This was after I had requested that my new business internet service installation be cancelled. Now he won't respond to any of my multiple emails, text, or attempts to set up meetings through a link in his email signature. There's another name besides his on my signed contract, but I can't find contact information for that person. I am furious and want to figure out how to escalate this with Comcast.
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user_f5949d
New Contributor
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2 Messages
28 days ago
They offer you 10 dollars to go on auto pay statement then the raise your bill 20 when your not looking .
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