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Occasional Visitor
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9 Messages
Wednesday, November 9th, 2016 8:00 AM
Plan changed and price increase without notice
Hi, I just noticed last month my Business Internet plan was changed to a "Starter" plan and went up in price $10/mo. Without any notice. I contracted at an earlier price on a grandfathered plan. Please correct this and credit back the difference. Thanks
Question
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Updated
8 years ago
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Taxed
Visitor
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3 Messages
8 years ago
YES NO NOTICE of BILL CHANGE ...I have been under what i thought was a great new contract since November 2015, almost every month I have had to call and argue my charges... I thought a contract was a binding document???? Totally unfair. I shouldn't have to call every month, I feel bad for the poor souls in the billing department since they are not the ones that are causing the problems, I have to say they do try thier best to help. I also shouldn't have to be on the phone for an estimated 2hrs trying to fix a bill that is supposed to be one $$$ amount every month. Then causes me to turn off and on my auto pay. I understand fees go up, but a CONTRACT IS A CONTRACT. My bill is not supposed to be $12.00 or $$ more a month, COMCAST YOU NEED TO ABIDE BY YOUR CONTRACTS. Besides this mess, They charged me in the begining setup for fees that I was not suppose to pay and trying to get that fixed well, I really don't think they ever did fix the issue since I've been over charged from day 1, PLEASE fix this issue. Thank you a small business owner
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__J__
New problem solver
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14 Messages
8 years ago
Does your contract have an asterisk right next to "Total Recurring Monthly Bill:"?
Mine does.
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CCMichael
Gold Problem solver
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575 Messages
8 years ago
Hello Taxed,
Sorry for the delayed response. Would you please send me a private message with the name of your sales rep so I can investigate this issue for you.
Thank you
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Taxed
Visitor
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3 Messages
8 years ago
Yes, but it does say Federal, state, local taxes fees may apply. Which I have taken into account, there were additional fees that Comcast added only a few months ago which I believe should not be added since they were not any part of the Contract signed. I would understand if those fees were already inclusive at the time but they were not.
I know this makes sense to me, not sure if it will make sense to you.
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