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CaleroTEM
1st Topic

New Member

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2 Messages

Wednesday, December 3rd, 2025

Payments not being allocated correctly across multiple accounts

My client has 7 Comcast accounts which according to our records are being paid however it looks as though multiple payments are being made together and Comcast is unable to allocate the funds across the correct accounts.

Remittance documentation is being emailed to '[Edited: "Personal Information"]' along with the payment however this doesn't seem to be making a difference and there are concerns that if this is not resolved then the accounts are at risk of disconnection in critical business areas

I have emailed [Edited: "Personal Information"] regarding this on 25th November but have yet to receive a response.

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2 days ago

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Comcast_Kei

Official Employee

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46 Messages

2 days ago

@CaleroTEM I’m sorry to hear you're running into an issue with payment allocations for your accounts and you haven't heard anything back per your email? Have you had the chance to call in and speak directly with our business team at 1-800-391-3000?

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CaleroTEM

New Member

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2 Messages

I've tried multiple times but am unable to get through, I believe it is due to my location being UK based and opening hours not lining up. I've tried various emails, but because the accounts are business but not enterprise the email-based support is very lacking

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2 days ago

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Comcast_Kei

Official Employee

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46 Messages

@CaleroTEM This is not the experience we want for our customers. I’m sorry to hear you're having an issue with getting through to phone support. I am happy to see what we can do from our end. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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2 days ago

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Comcast Business

Official Employee

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276 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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2 days ago

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Comcast Business

Official Employee

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276 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

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2 days ago

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