No response from Installati​on team

I had a installation on May 22 2015 and your company changed the installation date for some reason and i have been down for nearly two weeks and no one has called to try to get the install done early! What kind of business are you running? I am Authorized reseller of Comcast Business and you treat me like dirt! Does not instill me to sell your product!

Hosed in IL 

Hello jschwartz,

Welcome to the forum.

Sorry to hear about this issue you are having to get this installation completed.

Can you please send me the following information via pm(private message) so I may be of assist?

1. Your Full Name

2. Address of new installation

3. Sales number or Order number

4. Your prefer contact number

Thank you

Removed for Account Security.

order number 8949476

i need a Manager or higher to call me - This move has been one of the most messed up moves in my life!

I am a computer consultant that recommends your company to my clients, i seriously doubt that i will ever do that again

if i don't get someone to call me.

1st - I asked to move my existing services, your sales rep setup me up with new service!

2nd - Your system disconnected my service, one day before my move (had clients calling my cell phone saying my main phone line was disconnected with no other explanation). I called and had them re-activate my phone service and Internet at my old office since i had my servers still there. (Had i known before they re-activate my service that it would push my install 2 weeks later i would have kept the disconnect).

3rd - I was down 4-5 days with no Internet or phone services. Plus 4-5 hours per day calling for support to get an tech out to install my service at my new office.

4th - Spent another day on the Phone with Support and BCS Dept - trying to get my old service transferred to my new service account. Whoever re-activated my account never put in a termination on the move. So the Tech could not transfer my phone numbers and IP Addresses.

5th - After a Senior Manager from BCS Dept. did what has supposed to do, the Tech who spent all day at my office was finally able to transferred my phone numbers and IP Addresses to my new location/Account Number!

6th- While driving home - i got a call from Comcast - asking where the equipment from my disconnection was and i needed to return it! OMG! How messed is  your company!

7th- You outsourced your Tech scheduling dept and i could never get a hold of anyone from that outsourced dept the whole time!

I am seriously done with your company if i don't get some one to call me.

Hello jschwartz,

We apologize for all this tribulations you are having during tranfer process.

To assist you I have engaged our regional support team.

Please allow them 24 hrs. to review and contact you.

Thank you for your patience.

jschwartz,

I've reengaged our regional support for assistance.

We apologize for the delay in reaching back to you.

Thank you for your patience.

Applogizing for company not responding for three weeks is not enough!  I want someone in charge to contact ASAP!

I am Comcast Reseller via TBI and your company's non response is making easeir and easier every day to sell other products vs. yours to my clients! Why would recommend your service to my clients if i can't get a response from you with my issues?

Super Frustraded in IL!!!!!

Jonathan

A Manager at Comcast called and told me they would credit my account and they have not and that was three weeks ago!

What is going on with your company???

Jonathan