New Member
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3 Messages
Neverending Activation E-Mails
I activated my account quite some time ago, before installation ever occurred. I am able to log into it and even pay my bills. However, I keep getting e-mail reminders to activate my account. Is there anything I can do about this? I've tried following the info in the e-mail to link the account to my online account again, but when I try that, I just get to a page that tells me I already activated and linked it to my account, followed by some red buttons with no text on them that, depending on what web browser I'm using, either start the process over or just lead to an error. The account number in the e-mails matches the account number on my online account, so I think I'm already activated correctly.
Maybe this occurred because I did the original activation in Chrome? After reading this thread, I now know the online portal does not work right with Chrome, but I didn't know that back when I activated my account.
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xtowns
New Member
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1 Message
10 years ago
I am getting these activation emails also. When will they end??????
[Edited]
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello xtowns sorry for the delay,
Your login status has been refresed and set back to active. Please let us know if your issue persist.
Thank You
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Sommeh
New Member
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1 Message
10 years ago
I'm also having this issue, but ontop of that, my account page still says "Your installation has been scheduled" when i've had the service installed and running for little over a week already. I also used Chrome to activate my account so I guess i'm in the same boat.
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello Sommeh Welcome to the Forum
Your log in status has been refreshed and set back to active. Please let us know if you keep activation emails or if the "Your installation has been scheduled" message doesn't go away.
Thank You
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Taylor151
New Member
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1 Message
10 years ago
You can add me to this list. Could you please reset?
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello Purin224 Welcome to the Forum
Your login status has been refreshed and set back to active. Please let us know if your issue persist. I have also engaged our regional support team regarding not being able to view your billing statement via the portal.
Thank You
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello Taylor151 Welcome to the Forum
Your login status has been refresed and set back to active. Please let us know if your issue persist.
Thank You
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ihenders2413v
New Member
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1 Message
10 years ago
I am also having a problem getting daily activation emails for my account which has already been activated. Ian
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello ihenders2413v Welcome to the Forum
Your login status has been refresed and set back to active. Please let us know if your issue persist.
Thank You
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JULBTHR
New Member
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2 Messages
10 years ago
I am having the same issue of receiveing neverending activation emails and I even called support who had no idea why I was getting them and tried to do something on their end but I'm still getting them. Would you refresh our account as active?
thanks!
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CC_Jacob
Official Employee
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869 Messages
10 years ago
Hello EFC Welcome to the Forum
Your log in status has been refreshed. Please let us know if your issue persist.
Thank You
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BenB
Visitor
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4 Messages
10 years ago
I'm having the same issue. Please reset the status of my account as well. Just got my 5th email today. I activated on the first email.
Incidentally, if this is an issue with your activation not working while using Chrome, as several threads appear to indicate, it's sort of baffling to me that the browser with the largest marketshare isn't supported as fully as IE and Firefox, which had less marketshare COMBINED.
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EEICommunications
New Member
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1 Message
10 years ago
We are getting never-ending activation emails as well.
Please Stop. I KNOW they are actually just advertising emails!
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fcaloiaro
New Member
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1 Message
10 years ago
Having the same problem. please reset the activation status for my account.
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CC_John
Retired Employee
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1.9K Messages
10 years ago
Hi fcaloiaro. The account status and user permissions have been updated.
Thank You
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