New Member
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2 Messages
Most clueless customer service I have ever encountered
Back in early December 2014, I contacted billing regarding errors on my Business Account that were in my favor. My account is set up for autopay to a credit card monthly, so the credit in my account was obviously due to a misapplied payment from somewhere else. They assured me that it would be taken care of by December 16. I called back on December 29 when I received a monthly statement that showed an even bigger credit. They said that it was "elevated to New York". I called again on January 14, and was informed that the ticket had been closed - but the problem was not solved! I called on January 27, and told them that I needed to be connected to a supervisor and that I was well past being patient. After I expressed my extreme frustration, the solution finally offered was to close my account an open a new one. This seemed reasonable enough; until they said that I would be out of service for 2 days AND THERE WOULD BE A CHARGE for setting up the new account. I was incredulous and furious! They are going to charge me to fix their problem?!! I finally talked to some on who said that I would be contacted within a few days to set up a new account. (I had spent a full hour on the phone at that point).
Well guess what? I received a statement on 1/29 that showed yet another mysterious payment, and also showed that I no longer have auto deduction. It is now February 8th and no one has contacted me regarding setting up a new account. I estimate that I owe over $400, but despite 5 phone calls and well over 2 hours of my time, I cannot get this fixed. And every time I called in, they f'd upped my account more. I guess if they want to give me free service indefinitely, OK. I frankly have never encountered such a complete bunch of f-ing idiots, and refuse to waste any more of my time!
CC_John
Retired Employee
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1.9K Messages
10 years ago
HI jzljdc. I apologize for the problems you've encountered in attempting to resolve this issue with the Billing team. I have engaged the Regional Service Center to assist with a resolution of this issue.
Thank You
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TV_TBF
New Contributor
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2 Messages
10 years ago
I empathize. We moved to another location 12/26 and discontinued service. Comcast service techs physically came.
We are in our new building (paying our bill) but the old account is still active and now we are being charged for another month and being told it is past due. I have spent countless hours receiving cr#s and lead#s and being told the problem is resolved.
Really has nothing to do with the Comcast personnel. It comes from the top not empowering their staff to do a job completely.
Each person is only given a portion of a job to do and does not handle a process from start to finish. Had same problem with AT&T.
What I can't figure out is that they can turn things on remotely, why can't they shut them off remotely?
Good luck and welcome to Comcast Limbo, wait til it hits your credit report and then file a complaint with the FCC.
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jzljdc
New Member
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2 Messages
10 years ago
Well, guess what? It is now 2-26 and no one from the "Regional Service Center" has contacted me. The idiots have now closed 8 tickets and no one has fixed my problem yet. Recognize that this is a billing error in my favor, is basically giving me free internet, and I'm trying to do the right thing. I even obtained an email address of a Comcast executive and laid out my problem in an email. Again never heard a thing. Well, I guess the company is consistent across the board - there is no one at any level that cares to solve my problem.
I'm absolutely awestruck at the complete and total ineptness, apathy and pathetic customer service - customer service so poor that I absolutely have no confidence that they will ever fix my problem. I'm in process for shopping for a new service provider. What an absolutely stupid reason to lose a business account! The internet service is fine, but the people in billing and customer service have their heads up their asses.
And guess how many friends and business associate I will tell about this...
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