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New Member
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4 Messages
Thursday, February 9th, 2023 2:45 PM
Linked Accounts
How long does it take for a newly linked account to show up with your other existing accounts? I believe the account was linked on Monday, however I still do not see it with my other accounts.
Question
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Updated
1 year ago
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Responses
CC_TimothyS
Recognized Contributor
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22 Messages
1 year ago
Thank you for contacting us on the forums, @user_a551a4! May I ask, are you trying to view the newly linked account on the Xfinity website, the Xfinity app, and/or the My Account app?
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CC_TimothyS
Recognized Contributor
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22 Messages
1 year ago
Got it. I would like to take a closer look at this, but we just need a little more information.
Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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bellevuefineart
New Contributor
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11 Messages
1 year ago
I just posted a response, but I don't see it anywhere. Is this forum broken?
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bellevuefineart
New Contributor
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11 Messages
1 year ago
When I login to my account there is a message that there is another Xfinity account I can link. I'm not sure how, as I only have one account, but to see I went to the page to link accounts. It asks for my zipcode and then there is a submit button. The submit button doesn't do anything. It appears to be broken.
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