Knowing your customers

It is a shame that Comcast does not seem to know who their actual business customers are. We have had Comcast for internet and phone for many years. Yet at least 3-4 times a week, we get a letter in the mail asking us to contact Comcast to get a quote for high speed internet. It really makes you feel valued as a current customer.

Responses

CC-Michelle1

New Member

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163 Messages

6 years ago

I would like to look further into your concerns. Can you please provide the name and address that these advertisements are coming to through private message?

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CemeteryGuy

New Member

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1 Message

6 years ago

Yup, called today to be removed from the mailing list. Customer care put me on hold indefinitely.

So calling in is no use.

@baker76 wrote:
It is a shame that Comcast does not seem to know who their actual business customers are. We have had Comcast for internet and phone for many years. Yet at least 3-4 times a week, we get a letter in the mail asking us to contact Comcast to get a quote for high speed internet. It really makes you feel valued as a current customer.

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user_Phil

Advocate

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1.1K Messages

6 years ago

Hi CemeteryGuy and welcome to the business forums.

My apologies for any unwanted advertisements. To opt out of these, please follow this link: https://www.xfinity.com/support/articles/do-not-call-do-not-mail-registry-requests. This has an option for both residential and business advertisements.

Please let me know if you need anything.

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