Gold Problem solver
Just posting a public complaint about certain BCI billing practices - don't hate! :)
I'll be posting this with the utmost respect to the forum members/moderators here, as I realize they have little power over billing policies and what not. This post is primaily done to just signal boost what seems to be a common complaint that I see.
I like to think that I'm usually a lot less anti-Comcast than the average subscriber here, what with me being an "established member" and all. As far as their engineering is concerned, i have been quite satisfied with the experience, particularly considering the mass scale of equipment a company of this size must deal with.
My post here is addressing the increasing prices of modem rentals, "franchise fees", and other miscellaneous charges on my bill, that I have observed over the past 2.5 years of being a Comcast business subsciber. The initial sales pitch was a 3 year contract with a fixed price. I might be crazily misunderstanding things, but on the surface, that to me seems to imply that my bill will stay the same over that 3 year period. Fast forward to now, and I have seen 2 modem rental fee increases and a "franchise fee" increase, for a delta increase of around ~8-9$ a month.
Now, I realize that the fine print of the contract states that the base price of the services I am paying for will not change, and specifically exempts any and all additional fees from that price lock. So there's nothing technically "illegal" about this. It technically was what I signed up for. And true to the contract's word, I still am itemized a $199.99 charge for 100/20 uncapped internet service (which is still FAR too much IMHO, but that's an entirely different topic )
But I still don't like it. It leaves a bad taste in my mouth. In my mind, "fixed price" should mean "fixed price". Particularly for so-called "business class" service. We're already paying quite a premium over standard residential service. The LEAST Comcast could do is give us the benefit of an unchanging bill, at LEAST for the duration of the contract.
I, along with some of my roomates, partially support our income via work-from-home in various ways, and we depend on our internet connection to do so. Things like this make us reconsider renewing our contract, and combined with certain other issues (customer service botches, primarily), actually make us consider physically moving to somewhere served by another competing ISP.
Sorry, rant mode over 🙂 Hopefully someone higher-up in the ranks might read this, and MIGHT consider it at the next board meeting.
Thanks for reading.