New Member
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1 Message
I've been attempting to cancel with no communication back
I am a Comcast Business customer ([Edited: "Personal Information"]). I placed my order on September 15, 2026. Comcast shipped the required router via UPS (tracking [Edited: "Personal Information"]), and on September 17 UPS returned it to Comcast after a delivery exception. Comcast never reshipped the equipment, and I have never received working service.
I have called Comcast Business to cancel at least five times over the past three days and could not reach anyone who would process the cancellation. On September 30, 2026, I submitted a written cancellation request online.
I am requesting that Comcast cancel my account immediately, effective no later than September 30, 2026, waive any early termination fee because Comcast failed to provide the service, and refund all charges under the Comcast Business 30 day money back guarantee. I also ask that no charges be sent to collections.
Comcast_JeffB
Official Employee
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4 Messages
21 hours ago
To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Comcast Business
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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