Issues with Business account

Hello,

I've been a Business customer (static ips, etc) for some years.  Many years ago (maybe 12? 15?) I had residential service, but had it changed to business to have static ips & run my own servers.

Every time I call in for help, I get bounced back & forth between residential and business support until someone agrees to help me.  Recently I have been thinking of adding on TV service, so I contacted business support and was told my account still shows up as residential so I need to contact Xfinity.

Can someone help me work this out to 1) get the account straightened out as business and 2) possibly order tv service sometime soon?  I have been asking questions about the service, and nobody can give me an answer because they can't figure out my account.

Thank you,

Robert