I need to speak with a supervisor
I signed a contract for business internet service in July, 2021. I was told there was construction that needed to be done before installation. The salesman said it would be about $7K to run the cable down the street. I informed him that construction had already been taken care of when my neighbor had his installed, as the cable had to run past my property to reach his. He then changed his tune to say it would be 3K to run the cable from the pole to my house. I sent him pictures showing a box in front of my house. He then said that the cost to run it from the box to my house would be minimal and that Comcast would cover it. I then received an email saying that construction from the box to my house would be done on 12/16/21. It has not been done. I have spoken with two different construction department customer service reps who have told me that they are waiting on permits. My county office told me today that all permits have been issued, the last one being on September 29. It is now January 3, 2022, and I still don't have any real answer on when/if I am going to have internet service. To top it off, I have called and emailed my salesman, Lydell Garth, several times and he will not return my calls or emails. I am extremely annoyed with Comcast!