How do I file a complaint?

Question

Hello; I am reaching out as a last resort after months of being passed around from rep to rep.  I called in September to coordinate my office move in December and that began months of frustration that continue to this day.  I'm a very small business and the move of two phones and internet one block has been a nightmare.  Reps ignored me, contracts were cancelled quietly and then I was forced to sign successively bad contracts in order to proceed (by the time I knew, it was too late to find a replacement vendor), and the installation fees that were promised to be waived because of the ongoing inconvenience were charged anyway.  Basically, the whole things was a disaster.  Can someone please take the time to review my account and actually do something or am I now speaking into the void?

Comcast_AmandaB · Answer

Thank you so much for stopping by for help with your move. This is not at all the experience we want any customer to have, and we would be more than happy to help look into these changes for you. Please send us a direct message to continue. To send a direct message:&bull; Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here:  https://forums.businesshelp.comcast.com/direct-messaging&bull; From there, click the 'New Message' icon. In the 'To' field, type &lsquo;Comcast Business&rsquo;.&bull; Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry, so we can best assist.

Customer Service

user_LD23

How do I file a complaint?

Comcast_AmandaB

user_LD23