New Member
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1 Message
Horrible experience trying to disconnect service
Despite using Comcast for 20 yrs, and using their business service for the past decade, I have to disconnect based on a back injury that has kept me out of the office for 10 months, and the increase in charge given that the plan has reached its end in terms of incentives and I am told there is no longer loyalty program. Customer service rep was impatient, combative and rude, asserting that somehow I had been using 1 GB for the last several months - despite the fact its a single occupancy office - no one has been there and there are no cameras, thermostats etc tied to it. Additionally, when I questioned whether I would be charged a full extra month just to cancel given how long it had not been used and would not be used, she continued to raise her voice and make insinuations using psychological words it was clear that she did not understand. The extra month charge honestly seems pretty awful and there was absolutely no reason to be this rude. When I asked what had made her so upset or why it felt personal, she tried to turn the whole thing around on me continuing to yell, and telling me I could speak to another department. 20 years of being in business. This was a very sad first. I've never paid a bill late or been anything but a good loyal customer of Comcast.
Comcast_JustinC
Official Employee
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45 Messages
1 day ago
Hello, @user_c5fa53 thank you for reaching out over the Comcast Business Forum. Sorry to hear about your back injury, I know that can take a toll on you. My neighbor has had multiple back surgeries with their nost recent one having a spinal fusion done. I hope your recovery goes well as it sounds like you've been ongoing with yours for a while as well.
This isn't the experience we want you to have, and I'd like to help ensure you're able to help get assistance with the account closure. We're always looking for ways to improve as a company, so would also like to get some feedback submitted to the proper leadership team regarding the interaction you had.
We work with our Comcast Business retention experts and can get a request opened for someone to get in contact with you to help ensure the account disconnection can get processed for you. When you have time, can you please send a direct message.
To send a direct message:
To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry, so we can best assist.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - A "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Comcast_JustinC
Official Employee
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45 Messages
24 hours ago
@user_c5fa53 I appreciate you sending the direct message, I was able to locate that and will follow up with you there to get that retention contact request and feedback of the interaction submitted.
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