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New Contributor

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8 Messages

Mon, Jan 17, 2022 12:48 AM

Help

I have had a problem for 6 months.  I’ve talked to 12 different people and have logged many hours.   Here are my reference numbers.  I don’t know where to turn.  This is gone from frustrating to absolutely absurd.  I need help. 

--CR002942211
--CR002942295
--CR011914641    (as of 11/10/21)

—er 053200264

Official Employee

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2 Messages

10 months ago

Thank you for taking the time to reach out to us on our Business forums. We would love to help. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message. 

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

 

 

New Contributor

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8 Messages

@Comcast_Krystal I have done all this.   You are not listening.   This has been going on for months and cost me thousands.    I sent the CR numbers and the last Comcast people I spoke with.  Please research.  

New Contributor

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8 Messages

10 months ago

To show how crazy Comcast customer service is, I sent all of this info to the Twitter email in the hopes of maybe finding help.  That person gave me an update on an installation that had already happened and was not relevant.     Please escalate this and research the info and people I have provided 

New Contributor

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8 Messages

10 months ago

As further update,  the Comcast social media team will not contact the Comcast representatives I have been speaking with because they are on a different team.    They want me to start from zero and explain my complex problem all over again.   

Official Employee

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7 Messages

Hi there, @user_f3531d. Thank you for posting to our business forums. Please keep in mind not to post any type of personal information of any kind on our forums as they are against the forum rules. Also, in order for us to assist you to the best of our abilities, please send us a peer-to-peer message as previously stated so that we are able to assist you further as these reference numbers are account specific and we would not be able to post about them in public and would not be able to assist via public posts. 

New Contributor

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8 Messages

No.  I am not starting all over again with a chat.    This is a complex issue with 6 months of recorded communication. 

New Contributor

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8 Messages

10 months ago

Does any senior customer service person read these forums? 

Official Employee

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7 Messages

Please keep in mind that this is a corporate department that assists our business customers via public forum posts or peer-to-peer messages when it comes to account-specific information. In order for us to be able to assist you further, we will need you to send us a peer-to-peer message with your name, your business name, and address so that we can further assist you with the reference numbers that you have provided as they are account specific and we would not be able to assist via public post. 

New Contributor

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8 Messages

You don’t understand.   I am out of options.     I have been to supposedly the highest level of customer services that are “working on my problem” but have stopped responding.      I cannot start all over again with a new entry level customer service agent. This entire thing is a poster child for how terrible Comcast Business customer service can be.   I am afraid I am going to have to file suit for damages, including my time