Haven't received my $800 gift card

How do I go about getting my gift card it's not even showing in system when I look

Responses

Comcast_AmandaB

Official Employee

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24 Messages

4 months ago

user_185f7f Thank you so much for your post on the status of your Gift card. Keeping an eye out for the progress is importiant and I would be more than happy to help. If you are checking the status using our Incentive tracker you will see a chat option at the bottom of the page "Send Us a Message" our incentive team also provides their contact number as well. Have you already reached out directly?

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user_185f7f

New Contributor

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6 Messages

4 months ago

I haven't thought this is where I start

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Comcast_William

Official Employee

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26 Messages

Thanks for letting us know user_185f7f. This link will help you track your gift card https://www.xfinityincentivetracker.com/track

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4 months ago

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user_185f7f

New Contributor

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6 Messages

I'm still getting error even with this link

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4 months ago

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Comcast_Krista

Official Employee

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14 Messages

Hello @user_185f7f, I'd be happy to check the status of the gift card for you.

Please send us a direct message with your full name, business name, full address, and phone number.

Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

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4 months ago

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