FORMAL BILLING DISPUTE – ACCOUNT CANCELLED BUT COLLECTION NOTICE RECEIVED

I am requesting an escalation and formal review of an incorrect balance on a Comcast Business account that was cancelled in March 2026.

The account is for Mountain Vista Vacation Properties. Despite the account having been cancelled, I have now received a “Final account payment notice prior to outside collections” claiming that $97.71 is due.

I dispute this balance in its entirety.

I have attempted to resolve this through Comcast Business telephone support and chat without success. I am now being threatened with outside collections for charges that should not exist on an account that was cancelled months ago.

I am requesting that Comcast Business:

1. Open an escalation case and provide me with the case/reference number.
2. Review the cancellation and billing history on the account.
3. Remove the disputed $97.71 balance.
4. Suspend any collection activity while this dispute is being investigated.
5. Do not refer the disputed balance to an outside collection agency or report it to any credit bureau.
6. Confirm in writing that the account is closed with a $0 balance and that no additional amounts are due.

I can provide the account number, service address, cancellation information and supporting documentation privately.

Thank you.

Mat L

Mountain Vista