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user_9e162c
1st Topic

New Member

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2 Messages

Wednesday, March 25th, 2026

File Formal Complaint?

I am trying to get to the right place, I have been calling in for the past two months about an issue of constant dropping out. I am a public accounting firm, in the middle of tax season - I cannot have this. After having two techs out, I keep hearing the same thing "there is noise downstream causing issues between the signal/noise ratio" but it is still going. I call into tech support, they cannot connect to the modem and I have to reboot. This is a daily thing now. How do I get to someone to file a formal complaint? 

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Updated 

2 days ago

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Comcast_Joe

Official Employee

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22 Messages

2 days ago

Good morning @user_9e162c, our team would be happy to take a thorough look at your account. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3kYXwkR for an example

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user_9e162c

New Member

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2 Messages

This does not work for Comcast Business Account???? 

I am a business and been having an issue for 2 and 1/2 months - constantly going in and out. 

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2 days ago

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Comcast_Joe

Official Employee

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22 Messages

Apologies @user_9e162c

Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

 

• Click "Sign In" if necessary

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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2 days ago

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