EXECUTIVE ESCALATION REQUESTED FOR BILLING DISPUTE AND ACCOUNT TERMINATION

I am requesting that my account be referred to the Corporate Business Escalations team for formal review of an unresolved billing dispute and early termination fee.

I have made numerous attempts to resolve this through Comcast Business customer service and have documented the representatives I spoke with, Comcast call-reference numbers, the Business Assistance Plan I was placed on, and the assurances I was given regarding my account balance.

I have prepared a detailed written chronology and formal request for resolution, along with supporting documentation. I am requesting that Comcast review the account notes and recorded calls associated with these reference numbers as part of its investigation.

Please open a Corporate Business Escalation case and provide me with the case/reference number and the name or department handling the review.

I am seeking termination of the account without an early termination fee, waiver of the disputed charges, confirmation of a $0 balance, and confirmation that no disputed amount will be referred to collections or negatively reported while this matter is under review.

Thank you,
Gretchen Stecher
Owner, Soul Shine