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Escalated claim regarding multiple service failures cause by Comcast Business during relocations...and still fail to respond or address
We have been a loyal customer for near 10 years. In the last 2 years, we have had to relocate our internet and phone services while our offices grew. But, during those moves, we were without internet and/or phone for a cumulative 4 months (including a month where Comcast erased our account...yet still billed us). And each time Comcast messed up, we were also charged several (at least 4) $199 "set up" fees. Of course, we paid the fees to keep in good standing and believing the Comcast Business would act in good faith to credit/refund our payments for the dates we did not actually have services. I have very well documented emails with a list of Comcast Business employees regarding these matters, including the notices of "tickets" opened for the issues (all of which were closed...yet not actually fixed at that time). I most recently spoke and emailed with "Christopher A" from the escalations teams providing exact dates for the failed services claims (that was August 29, 2025). Here we are, nearly Nov 2025 and I have once again be ghosted by Comcast Business with no news on a credit/refund that should amount to nearly $2,500 for the failed services.
Then, during our last move, we were upsold on internet in spite of saying very clearly that we just wanted the SAME system we had. Not being sophisticated or knowledgeable enough to understand that high level tech speak and the language in the contract, but (mistakenly) trusting our representative, we signed a contract that locked us into a 3 year contract for SUBSTATIALLY more expensive service AND much later being told we also have to BUY additional equipment. We were promised by our representatives, Christopher Tarlton and Daniel Graham, that Comcast would refund us for the equipment we had to buy (also in August 2025); but shockingly we still have not received updates, refunds, or credits.
I have never dealt with a more unscrupulous and customer-UNfriendly company in my life. We are now forced to just wait out our contract and then dump Comcast. If you are considering Comcast for your business, DON'T! Even when you have issues well documented and a justified reason for refund/credit, they just don't care. Don't support such a greedy company.
Comcast_Chelsea
Official Employee
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46 Messages
1 month ago
Hello @user_ddb635, Thanks so much for taking a moment out of your day to leave a post on our business community forum. If you could send our team a direct message with your full name, the business name, and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Comcast Business" to initiate a direct message.
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user_424405
New Contributor
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1 Message
1 month ago
I have had 4 issues unresolved in the past week. Not only has my account been fixed since switching over since May one of the agent has removed all devices from my account causing several other issues. I cannot get a device fixed- they say it is not on my mobile service. I could not get another phone fixed so I had to buy another one and now they cannot merge the 2 because the other phone doesn't exist.. it has been a week and still cannot get nothing resolved. I was promised. which the promotion still going on $200 per phone I did switch... still not received- why? None of the phones are showing existing because my order was never closed out... so ridiculous. The sales rep tells me... well you have no contract basically telling me to leave comcast. What a joke. You can never get through you get re-routed and re-routed. I am a business customer, yet I always end up on the residential side. What a mess and I am so annoyed.
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