New problem solver
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6 Messages
Enough with the Franchisee's Already!!!
Bought 7 properties; 1 had CL, 4 had Comcast Business, and 2 had Xfinity. Closed the CL account easily (wow!), migrated the Comcast Business accounts without issue. Now come the franchisees. Comcast Business, even Enterprise reps, can't cross the sacred franchisee line. Only recourse, deal with franchisees.
First noticed that they did not close these Xfinity accounts, when they disconnected our COMCAST BUSINESS account at one of the locations due to lack of payment on this residential account. Not once, but TWICE they closed the business account.
Franchisees have no power to do much of anything and Comcast has even tied the hands of Comcast Business to manage residential accounts because... franchisees. Franchisees just refuse to work with us because we can't auth the residential account. The [Edited - Profanity] modem is down, what's on that
This is beyond ridiculous, and sadly, I'm at the point where going forward with Comcast looks bleak. Time to reevaluate Lumen (shiver).
Comcast_JamesC
Official Employee
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40 Messages
4 months ago
Greetings, @user_6d3e85! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Comcast Business Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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