Double billed since 2013

To whom it may concern;

I have called Comcast I think about 6 or more times regarding a double billing of my accounts. Each time I’ve been told “everything is taken care of and you will receive your check in the mail in about 6 to 8 weeks. To date no check. Occasionally they ask about a modem that the tech left. Sometimes they say don’t worry about it and other times they say it needs to be returned. I ask them to send a box to return the modem and they say no problem. Never got a box.

Here are the details.

Ray

XXXX Blue Spruce Ln

Aurora, IL 60502

630-698-XXXX

Original account no. 877120060103XXX residential account converted to business account in Sept 2013

New account no. 87712006060141XXXX business account.

Both accounts were billed to my credit card until about $1,000 had accumulated, excluding interest.

Some of the first calls to Comcast was to get the double billing stopped.