Disconnect service

I have been trying to disconnect my service for nearly a month now:

1) I called on 04/28 to notify you then I intend to stop using your service when my contract expires on 05/31. However, your representative (CM) insisted on providing a quote that was merely a 2-year contract for a grade slower service that obviously will have a lower price.

2) I officially rejected the quote on 05/24 and requested instructions on how to return your equipment. You indirectly confirmed the receipt of my rejection by voiding your quote in DocuSign on 05/25.

3) Comcast billed my credit card on 05/26 instead of sending me the requested instructions.

4) When I called on 05/26, the representative stated that they could not do anything because I did not sign some paperwork. I was advised to contact 0n 05/29 when the Appropriate Department assists me.

5) Today, 05/29, at 9:44 am, I called 1-800-391-3000 and asked the automated system to disconnect my service. The system offered to call me back in 35 to 45 minutes without losing my place in the line.

6) The time passed, but I got an automated callback about 1.5 hours later, and the system asked me to press 1 if that was me. After I did, I was put on hold.

7) I am still waiting; the time is 1:09 pm,  i.e., more than 3.5 hours.

May I connect with any live representative if there is one remaining? I really would like to disconnect my service, please.