Comcast Business Support Community

Disconnect service

I have been trying to disconnect my service for nearly a month now: 1) I called on 04/28 to notify you then I intend to stop using your service when my contract expires on 05/31. However, your representative (CM) insisted on providing a quote that was merely a 2-year contract for a grade slower ser

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Disconnect service

I have been trying to disconnect my service for nearly a month now: 1) I called on 04/28 to notify you then I intend to stop using your service when my contract expires on 05/31. However, your representative (CM) insisted on providing a quote that was merely a 2-year contract for a grade slower ser

hey @user_1b2374 I truly apologize for the troubles experienced setting up a stop to your services. It makes me sad to hear you are disconnecting services with us. I hope in the future you will give us another chance. Please send us a direct message

Transfer failed when trying to transfer a call

Hello, We're having an issue with call transfers intermittently failing. This is only happening to 1 users phone. Is there any quick fix to this? I've already tried rebooting the phone. Any help would be appreciated. Thank you, -Mario

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Transfer failed when trying to transfer a call

Hello, We're having an issue with call transfers intermittently failing. This is only happening to 1 users phone. Is there any quick fix to this? I've already tried rebooting the phone. Any help would be appreciated. Thank you, -Mario

I apologize for the ongoing troubles. I appreciate your continued efforts troubleshooting on your end and with us. I will gather more information and will troubleshoot @user_31c439. can you send over a private message following the steps below: &nb

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CGA4332COM not sending Router Advertisements

I'm having problems getting IPv6 working on my Technicolor CGA4332COM router which is in static passthrough mode. I have 5 static IPv4 addresses and a static IPv6 and my router is set up with Bridge Mode disabled. The CGA4332COM router should be sending Router Advertisement packets out to co

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CGA4332COM not sending Router Advertisements

I'm having problems getting IPv6 working on my Technicolor CGA4332COM router which is in static passthrough mode. I have 5 static IPv4 addresses and a static IPv6 and my router is set up with Bridge Mode disabled. The CGA4332COM router should be sending Router Advertisement packets out to co

hey @user_a8958d I would love to help and appreciate you making us aware. Please send us a peer to peer message. Click "Sign In" if necessary Click the "Direct Messaging" icon in the top right corner Click the "

Can't Update Caller ID Name

I keep trying to change the name on one of our extensions since it's an employee that no longer works with us but I keep getting an error when I try to save it: An error occurredSorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and tr

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Can't Update Caller ID Name

I keep trying to change the name on one of our extensions since it's an employee that no longer works with us but I keep getting an error when I try to save it: An error occurredSorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and tr

Hey @RyanAD I am sad to hear you are experiencing similar issues with your Xfinity voice services. I am here and would love to help get this resolved. please send over a direct message. Click "Sign In" if necessary C

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help with gateway default reset login credentials

I tried the recessed reset button but that did not work. I need assistance resetting the gateway to the default login credentials.

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help with gateway default reset login credentials

I tried the recessed reset button but that did not work. I need assistance resetting the gateway to the default login credentials.

Hello, @user_28f8ad. I would love to help reset your modem. I appreciate you trying the pin hole on the back which should have reset the network and modem to facorty settings. No worries though, we can help. Could you please send our team a direct m