Deceitful Business Practices

I am writing regarding the recent termination of our Comcast Business service and an unexpected charge that followed.

Our service was billed and paid in full for the 11/1–11/30 cycle. We formally cancelled the service on November 19, yet on November 24 we were billed an additional $155 for services dated 12/1–12/19. I was told this charge is applied because Comcast provides a 30-day period “in case we change our minds.” This policy, as explained, appears to benefit only Comcast—not the small businesses you serve.

As a boutique shop, $155 is not an insignificant amount. It is one more expense in an already challenging economic environment, and it is especially frustrating considering that we sought to keep our business with Comcast if we could renegotiate our monthly rate. That request was declined, leaving us with no choice but to cancel. When we cancelled the service it was never mentioned that we would be paying for additional month, nor was it in our minds to even think to ask if this was going to happen.  When we signed the e-sign document, we interpreted it to read that we were obligated to pay for the entire month of November, which we accepted and paid for, it also noted on the form that there was 0.00 cancellation fee. 

We did not, nor will we, receive service from 12/1–12/19, nor did we request or benefit from any continuation period. Charging us for service we neither used nor wanted contradicts the spirit of fair business practice. 

Comcast is a multibillion-dollar corporation; however, small businesses like ours operate on significantly tighter margins. Policies like this create a real hardship and erode trust in the company.

Numerous phone calls to call centers has left us exhausted, frustrated and angry with no resolution.  We need this resolved.

Where do we go from here?