New Member
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1 Message
Deceitful Business Practices
I am writing regarding the recent termination of our Comcast Business service and an unexpected charge that followed.
Our service was billed and paid in full for the 11/1–11/30 cycle. We formally cancelled the service on November 19, yet on November 24 we were billed an additional $155 for services dated 12/1–12/19. I was told this charge is applied because Comcast provides a 30-day period “in case we change our minds.” This policy, as explained, appears to benefit only Comcast—not the small businesses you serve.
As a boutique shop, $155 is not an insignificant amount. It is one more expense in an already challenging economic environment, and it is especially frustrating considering that we sought to keep our business with Comcast if we could renegotiate our monthly rate. That request was declined, leaving us with no choice but to cancel. When we cancelled the service it was never mentioned that we would be paying for additional month, nor was it in our minds to even think to ask if this was going to happen. When we signed the e-sign document, we interpreted it to read that we were obligated to pay for the entire month of November, which we accepted and paid for, it also noted on the form that there was 0.00 cancellation fee.
We did not, nor will we, receive service from 12/1–12/19, nor did we request or benefit from any continuation period. Charging us for service we neither used nor wanted contradicts the spirit of fair business practice.
Comcast is a multibillion-dollar corporation; however, small businesses like ours operate on significantly tighter margins. Policies like this create a real hardship and erode trust in the company.
Numerous phone calls to call centers has left us exhausted, frustrated and angry with no resolution. We need this resolved.
Where do we go from here?
Comcast_Sara
Official Employee
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52 Messages
3 months ago
Hello, @Frustrated_Customer -
Thank you for taking the time to visit our Comcast Business Community Forum and sharing this feedback. You've come to the right place for support! I am so sorry to hear about the trouble you've had, and our Digital Care Team would be more than happy to investigate things further before escalating this up to our Executive Resolutions team (if necessary).
Please send us a direct message.
To send a direct message:
To expedite your request, we ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist. Thank you!
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Comcast_Paula
Official Employee
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30 Messages
3 months ago
@Frustrated_Customer Thank you for allowing us to work with our corporate teams to assist with the account. I'm sorry that it took so long to find the solution, but I'm happy that we were able to help out. If there's anything else that you need from us in the future, please don't hesitate to reach out. I hope you have a great week!
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user_999367
New Contributor
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2 Messages
2 months ago
Hi, we went through this with Comcast business too. We have been with them for 5 years and every year they raised the price. And for the same service we signed up 5 years ago, it was from $99 now $250 just for internet for 1 tv and a basic phone line. My contract was uo last month so I called them today to cancel and they said there's a 30 days period before we can cancel. They said its in the contract, but my contract was already up. Very frustrate with them and would never considered them or recommend them to other business.
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eeincapecod
New Contributor
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1 Message
9 days ago
I'm yet another frustrated customer having the exact same deceitful practice issue at the hands of Comcast Business. We were a loyal Comcast Business customer on Cape Cod for nearly a decade or so, but had frequent issues with the quality of the Internet service that our business that is run live and requires full uptime needs to be able to conduct live interactive meetings with our clients throughout North America during the business day. The last straw for us was loosing a major US University due to a service failure during a live large group presentation that we ended up having to conduct via our backup cellular line using only audio. We switched to a local fiber optic direct line provider that has much higher quality service and had started that service line and run with it for a year while we continued to pay Comcast Business $571 a month for 1 G in/35 mb out Internet service. Since the new provider line, priced at nearly the same price for symmetrical service never went down and has never had any issues with jitter and an incredibly fast ping time, we went through the process of cancelling the service. We had auto-pay set up and never missed a payment on our Comcast Business account. (Also, during the decade or so we had the service Comcast Business "accidentally" re-assigned our IP address block to another customer causing us huge headaches and service interruption. One of the times, they were able to recover our IP block and another time, I had to use a new assigned IP block and reassign our security and device IP addresses. How they let this happen is likely a case study of horrible database management.)
At then end of September 2025 I called Comcast Business and when through the cancellation process and we returned the assigned business cable modem -- that had to have an assigned IP block to function (which I had turned off several weeks before) -- the very next day to the local Comcast xFinity office as the nearest UPS office was over 20 miles away. The equipment was returned in pristine condition. Because the last payment made on our account covered nearly 16 days after the cancellation, I had assumed that no further charges would be made and I had removed our assigned company credit card after going through the process of closing the account. I
To my horror, I found in November that we were still being billed for another full 30 days of service beyond the cancellation date and NOT including the last payment that covered 15 or 16 days beyond the shut off date. I then made multiple attempts to contact Comcast Business Billing -- not easy if you work full-time and have meetings to serve your clients all day long -- and was finally was able to reach a senior manager in Comcast Billing on December 1st, 2025 and was on the phone with him for nearly 20 minutes after getting escalated to the senior manager. I went though all of the details and had him review the billing cycle and payments and listened to him as he explained the additional 30 day billing policy that I was not aware of, but he then agreed, based on the experience and service problems we had here on Cape Cod,, that he waive the additional month bill and that it was zero'd out. I thanked him for doing that. However..
The next Comcast Business horror and horrific customer treatment was just getting started. Despite the senior manager's statement that we would owe nothing further than the 15 or 16 days we had "prepaid" because of the Comcast Business billing cycle practice, what happened, instead, after a decade of being a loyal customer, Comcast Business actually, instead of zeroing out the final bill, turned the bill over to a collections agency. The senior manager in billing I spoke with either lied directly to me or Comcast Business truly hates its customers and will steal from them by making people pay for services it does NOT actually provide. I'm now going through the process of hiring an attorney, filing complaints with our MA authorities and hoping I actually get help from our US Senator on this issue because this is not only not fair, nor reasonable on the part of Comcast Business, but it is outright theft of money from their customers and they seem to not care in the least.
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