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tmduncan

Visitor

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2 Messages

Saturday, March 28th, 2015 2:00 AM

Credit for account closed

Due to changes in my service address I currently have two Comcast accounts that have been over paid. It has been months and these credits still have not been posted to my new account. What does it take to get this resolved? 

Question

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Updated 

10 years ago

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VBSSP-RICH

Advocate

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1.4K Messages

10 years ago

Hello tmduncan and welcome,

 

I recommend you contact 800-391-3000, use the billing option, then request that the billing agent perform a credit transfer from your old account number to your new account number. This should get it done for you.

 

Hope this helps you out.

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tmduncan

Visitor

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2 Messages

10 years ago

Have had numerious conversations with customer service. They said it would take two billing cycles. One account has been four billing cycles already. Not sure what to do at this point.

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