Complaint about Disconnection process

I own an agency and wanted to disconnect my business account with comcast on  the day that my contract ended.  I called customer service on 5/12/15 and notified them about wanting to do this.  At this time, the rep sent me a PIN number via regular mail and said that my contract would end on 7/12/15 and that I should call again close to that date to cancel the account.

I called on 6/3/15 to again double check on this date and the cust serv rep stated that when ready call back to redirect the internet connection via my home account (which is what I wanted to do).

On 7/12/15 I called and this cust serv rep stated that I had to sign a discontinuation form and without that no one can cancel the business account.  While reading this fom, the comcastform  stated that I would have to pay for 60 days after canceling the account even though I had called many months before to notify, no one ever stated that I needed to sign a form and that the "cancellation process would take 60 days"...I spoke to my attorney and he stated those are unfair and deceptive trade practices under the FL statute 501, so I gave Comcast 10 days to process this discontinuation form, edited the form to say 10 days, meaning that contract ended 7/31/15, actually 15 days past my 2 year contract.

I am sending a message as no cust service rep has an answer about when exactly the cancellation process will end.  I just paid my last business acount bill.

Have someone confirm the receipt of this and look into it, thank you.

Blanca Deason