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aqu261
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Thursday, February 20th, 2025

Comcast Website

I have been a Business VoiceEdge customer for the past five years. One thing that has been consistently terrible for me is the business.comcast.com website. Using the portal is so frustrating and I find it's down more than it's functional. It's gotten so bad to the point where I created an account to report this on a forum. Do better Comcast. Your website is not user friendly. 

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2 months ago

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Comcast_Kei

Official Employee

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46 Messages

10 months ago

@aqu261 I'm sorry to hear you're having issues with the website. You're with the right team to figure this out for you.

Are you seeing any error message or error codes when this happens?  Have you tried clearing your cache and cookies and restarting?

Can you try using a different browser and if that doesn't work try using incognito mode on your browser to see if it works for you?

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user_4bb66e

Visitor

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2 Messages

Hey user_9604dc, sorry you're having issues using the web portal! We'd be more than happy to see if we might be able to help in any way.

Please send us a direct message with your full name, the name of the business on the account, the service address, and phone number.
• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• As you are typing a drop-down list appears. Select "Comcast Business" from that list

• A "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

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2 months ago

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