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Genexxa's profile

Problem solver


41 Messages

Saturday, May 23rd, 2015 3:00 PM

Change Primary Email address

​Hello all at Comcast Business, I hope this message finds you well and living abundantly. ​

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​Please, be kind enough to walk me through the process for changing the email address of the Primary Manager to a different user.​

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​National Evangelist​

​Operations Director @​

Accepted Solution



1.4K Messages

8 years ago

Hello again Genexxa,



You have the following options:


1. If you have to have your primary email address removed and replace then you will have to contact 800-391-3000, use technical high speed internet, then ask the technical agent to put in a Tier 2 ticket to flush your account and/or to provide the new primary user name, email address, and password and it will be modified in 1 to 2 business days.


2.)  If you need a new Primary Email address, you can log in to the current Primary email address, click on users, then add a new user and make sure that you click the checkmark on Bill Access and Services access. This will setup a new user with Primary user permissions.


Hope this helps you out.