Can’t get billing to answer the phone

Question

We’ve been trying for two weeks to get you guys to answer the phone so we can settle our billing dispute. Tell me what I need to do before you cut off my business account.

Comcast_Gabriel · Answer

user_e67054, Hi there! Thanks for taking the time to visit us over our forums page for help with that billing dispute. As a paying customer myself, I understand the importance of being able to speak with someone in a timely manner. We can help. Would you mind providing some details of what's going to further assist?

user_e67054 · Answer

We continually receive notices from Comcast Business that our account is overdue. We have a $900 credit on account that Comcast Business does not acknowledge to apply to the account. My bookkeeper has called numerous times trying to resolve this and there is nobody to return the calls or offer any feedback. I’m afraid you’re going to turn off my service which will cause me Financial harm so I’m trying this Avenue to get results

Customer Service

user_e67054

Can’t get billing to answer the phone

Comcast_Gabriel

user_e67054