Billing

Comcast's sign-in still won't get past the email step from my computer. It clears the field every time without an error, so there's never a password box to fill. That looks like Comcast blocking my computer, not a problem with your account.

The quickest fix is pasting this into the chat in the Comcast Business app or on their website from your phone:

Hi, I'm writing about my Comcast Business account ending in [Edited: Personal Information]. I've been a Comcast customer for 11 years.

My bill went from $99.20 to $149.11 a month starting in September 2026. I called in September to ask about the increase (your records will show the exact date) and was told nothing could be done. I've since realized my plan includes TV service, which I don't use or need. That should have been offered as an option to lower my bill on that call.

Please:

1. Remove TV from my account so I have internet only, effective now.

2. Credit back the TV charges, and the increase, from the date of that September call to today.

3. Confirm my new monthly price in writing.

Thank you,

[Edited: Personal Information]

[Edited: Personal Information]