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user_e83f59
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Friday, August 21st, 2026 12:02 AM

BILLING SCAM - Formal Complaint

The Lenox Xfinity Store in Atlanta, GA is running a major scam where they switch loyal residential customers who own businesses to Comcast Business. They offer discounts and perks but use malicious account scams to accomplish the switch.

My mobile bill is DOUBLE what I was paying. There is an unidentified line on my account (which is something they do).  Read the reviews on Google etc etc to see how common this is.

I’ve been dealing with this for 4 months!!! Comcast Business reps can’t help. I’ve spoken to Supervisors only to be told I needed to deal with the store because they couldn’t fix it on their end. Corporate said they escalated it to a Case Manager but said they don’t even deal with Business. A store manager promised resolution and credits. Bill is still double.

I’ve been a customer with Comcast for nearly 20 years and never missed a payment. This is by far the craziest thing I’ve ever witnessed with ANY major company.


My attorney is now involved and if this isn’t resolved by Aug 28th, my next visit to the store will be with the accompaniment of Law Enforcement. I don’t just plan to sue…I plan to press charges on the staff (3 individuals). Contact me for direct names.

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Updated 

17 hours ago

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Comcast_Dilary

Official Employee

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40 Messages

17 hours ago

 

user_e83f59. Thank you for taking the time to share your experience. I sincerely apologize for the frustration and stress this situation has caused, especially after spending the last several months trying to get answers and a resolution. I can understand why you would be upset if your billing, account setup, and previous commitments made by various teams have not been addressed as expected. We certainly never want any customer, particularly one who has been with us for many years, to feel unheard or unsupported. We'd like the opportunity to review your concerns in greater detail, including the billing discrepancies, the additional line on the account, and any prior case activity that may be associated with this issue. While we cannot comment on specific allegations in a public forum, we take concerns of this nature seriously and want to ensure they are properly reviewed. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

 

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon in the top right corner
  • Click the "Start new conversation" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
  • - As you are typing a drop-down list appears. Select "Comcast Business" from that list
  • - An "Comcast Business" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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