Visitor
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5 Messages
Billing error (previously private message sent to support without reply)
Upon receiving your lovely note that in the interest of providing me with the best communication experience possible and you had reviewed my account and determined my company was not paying full rate for static IPs and thus you needed to raise the rate for by StaticIP effective 3/15/2014 I called on 2/18/14 and cancelled my Static IPs as they were no longer needed. See ticket CR356595234.
Now I get your bill and instead of crediting off the charge for last month, you have charged me the increased rate for a service that you are not providing. This is fraud.
Of course, I cannot do anything online but complain like this. It would be too convenient for me to dispute a charge that way.
DO NOT ATTEMPT TO CALL ME FOR CLARIFICATION. Just issue the billing credits. In order to give me the best communcation experience possible, you might even give me an additional credit to compensate me for the waste of my time trying to find an easy way to bring this to your attention.
Accepted Solution
eCC
Visitor
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5 Messages
11 years ago
Typical, I have received no credits and no contact (although I specifically said to not contact me). Went to attempt a negative Kudo, and of course not allowed.
Going to be hard for you to get a payment unless you actually correct the problem. But, of course, you will be all over automatically getting a late fee on the account - which is also why a partial payment is worthless.
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Accepted Solution
eCC
Visitor
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5 Messages
11 years ago
Another 3 weeks and no action other than the automatic erroneouse billing and late fee. I sent in an estimated payment just to keep them from resorting to a service shut off without notice.
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Accepted Solution
eCC
Visitor
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5 Messages
10 years ago
Just curious, is 2 1/2 months long enough to wait on them?
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CC_John
Retired Employee
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1.9K Messages
11 years ago
Hi eCC. We have engaged the Billing Support Team to investigate your issue and to follow up with resolution.
Thank You
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Cpbad
New Member
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1 Message
11 years ago
OMG, I am having the exact same issue. although the rep calculated the amout correctly my bill does not have the same discounts before the static IP was in place. I should have kept it!
bill was 59.95 plus 4.95 for ip
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eCC
Visitor
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5 Messages
11 years ago
Well its been over 30 days. No contact or action from Billing Support, but you did manage to get the charge for a Static IP on a 2nd consecutive bill without the service being active AND automatically assess a $9.50 late fee for failing to pay.
If you don't resolve an issue and issue an accurate bill, how to you expect to be paid?
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johnbriggs2000
New Member
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1 Message
9 years ago
I requested termination of my business service on July 6th. My equipment has been disconnected and the building vacated since the last week of May. I have not utilized any of the services since that date. The only reason I waited until July was that my two years of service was supposed to expire then.
Since the equipment was no longer installed, they couldn’t verify my account by calling the office number, so they said I would need to have a PIN number mailed to me, but that it “might” come also by email. Since they said the mailed PIN would take 5 to 10 business days, I asked why they said I “might” receive it by email. I have always received my account information by email with no issues. The rep did not know why the email delivery of the PIN number couldn’t be considered reliable. They said “if” it came, it could take a couple of hours.
What followed was a calamity of errors on the part of Comcast. The errors range from not being able to successfully send me a PIN number by email (twice attempted) to mailing the first PIN number to the wrong address even though I confirmed that it needed to go to my home address during the initial call. By the time they figured out the mailing problem, updated my address-again, resubmitted the request, and I finally received the PIN number and was able to obtain a cancellation order to sign, it appears I had been charged for yet another month of service. They are currently showing a disconnect date of 9/11/15. The account is currently overpaid through 8/26/15, and they still show a balance due to reach the 9/11 disconnect date.
Please correct the charges to reflect cancellation as of my initial request of July 6th. Once that is corrected, I would like to be reimbursed for the overpayment. Thanks, and have a good day.
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