Billing and Unexpected Charges

New Member

 

‎Has anyone had problems being charged for services never asked for? We verbally agreed to $200 a month for internet and voice service. We moved to a new building and they issued us a $2,000 early termination fee even though we were transferring the service and not terminating our use of Comcast. We agreed to 3 phone lines and they added 5 more lines. When I saw this, I called and asked for them to fix this issue, i.e., remove the 5 lines. They still continue to charge us $550 extra for these lines, even though I have emails where I never agreed to this. We have called more than 10 times to try to resolve this matter; yet, they continue to insist we owe them more than $2,000 for only 2 months of service and $500 for phone lines we never asked for. We never cancelled, but just asked to transfer the service to our new locations which included our original lines and service. I am clearly disappointed and strongly encourage everyone to consider a different provider for internet and voice.  It is sad to see such a large corporation exploit small business owners.