Account Closure

@Comcast_Stephanie​ I'm afraid that is untrue - I've wasted precious hours on the phone with those personnel, who all have informed me that they cannot help me with closing our account.  One did try to transfer me to one that could, but after several minutes of silence, the call was terminated.  While they were all very congenial, they were unable to serve this customer.

We are sorry to hear that, @APAA. My teammate was correct is stating you would have to call 1-800-391-3000 to cancel your account. Are you sure you called this number, and not our Residential Customer Service number? If so, we can take a closer look. Please send us a Direct Message. We look forward to your reply.

To send a "Direct Message" / "Private chat message" message to "Comcast Business": 
 • Click "Sign In" if necessary 
 • Click the "Direct Messaging" icon 
 • or https://forums.businesshelp.comcast.com/direct-messaging
 • Click the "New message" (pencil and paper) icon 
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
 • - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
 • - An "Comcast Business" graphic replaces the "To:" line 
 • Type your message in the text area near the bottom of the window 
 • Press Enter to send it" 

@APAA​ You need to understand that the "reps" here are outsourced employees with limiting knowledge and training. After comcast sends you another bill, file a lawsuit in small claims which will get an attorney involved. That is the only way to get their attention.