30 day cancellation window doesn't apply to returning customers?

We were experiencing slow Internet speeds and unstable connection with our original Internet plan. We decided upgrade to a higher bandwidth to see if that would solve the problem. We only agreed to try the higher bandwidth because of the 30 day guarantee clearly stated on the agreement. Unfortunately, that didn't solve the issues we were having so we decided to cancel and try something else. However, the rep we spoke to on the phone said the money back guarantee doesn't apply to renewal/upgrading contracts to existing comcast customers. The agreement I signed doesn't have any exclusions for existing customers. Is this correct?

Responses

user_Phil

Advocate

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1.1K Messages

7 years ago

HI Bobcat88 and welcome to the business forums,

I would like to review your internet issues and your billing concerns. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.

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Mhl621

New Contributor

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2 Messages

6 years ago

Hi Bobcat88,
We are facing a similar problem. Did Comcast ultimately let you cancel the new contract? Thank you for any advice you might have!
-M

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CCMichaelM

Visitor

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226 Messages

6 years ago

Thanks for visiting our Comcast Business Support Forums, Mhl621.

I'd be more than happy to assist you with your inquiry. Please send me a private message with your first and last name, the address including the city, state and, zip and, the phone number that's registered to your Comcast Business Account.

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