Waiting for 3 days for Tier 2 - 6 days of serivce interruptions
So, can someone please tell me how to get in contact with a tier-2 tech? I've been dealing with 6 days of my modem rebooting between every hour and every 5 minutes, 20% packet loss, and no answers on the business support. I have a tier-2 ticket, and a tier-2 ticket follow-up, yet nobody calls. What does it take to actually get a problem solved that's more complex than "reboot your modem"?