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New Member

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3 Messages

Tue, Dec 8, 2020 6:00 AM

VPN Split Tunnel Issue from Home Xfinity Custormer

Anyone,

I have a CEO working from home who is a Xfinity customer.  VPN works fine on WiFi.  When he plugs in directly to modem the split dns stops working to my inside servers.  You can ping servers but not resolve via dns.  Any help would be appreciated.

Thank you,

 

David

Responses

New Member

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3 Messages

9 m ago

30 views and not thoughts.  How about this.  What is the login to the cable modem from the customer side.  Maybe there is a firewall port that is on that I could turn off.  WiFi allows the vpn traffic and dns resolution to the servers.  But direct connect to the modem does not.

Administrator

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32 Messages

9 m ago

Hi there! We appreciate your patience. I am so sorry to see that your CEO is having issues with their internet connection. We understand how important a stable and reliable internet connection is for your business and want to help resolve this issue as soon as possible. You have reached an amazing team to help look into this. Can you confirm if your CEO is using a residential modem or a Comcast Business modem? Please follow this link for assistance with logging into the modem. 

Official Employee

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261 Messages

9 m ago

Hi there! We appreciate your patience. I am so sorry to see that your CEO is having issues with their internet connection. We understand how important a stable and reliable internet connection is for your business and want to help resolve this issue as soon as possible. You have reached an amazing team to help look into this. Can you confirm if your CEO is using a residential modem or a Comcast Business modem? Please follow this link for assistance with logging into the modem. 

New Member

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3 Messages

9 m ago

Thank you for the reply and the link.  It is a residential modem.  I will try to login to it and look at the FW settings.

Official Employee

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401 Messages

9 m ago

That sounds like a plan! We also have a really awesome residential forum that might be of use, if the firewall setting throw you any curveballs 🙂 

 

If you need any other help with the business services, we're here and happy to help out but I hope you have a good night in the meantime!